Shipping policy

Shipping Policy

We want your order to reach you as smoothly as possible. Here's what to expect when you shop with Fluffamily.

Where We Ship

We currently ship only within the United States.

Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed. You'll receive a confirmation email once your order has shipped, including tracking information when available.

Shipping Time

Once shipped, delivery typically takes 9-14 business days, depending on your location. Some items ship directly from our international suppliers and may arrive separately if you've ordered multiple products. Delivery times reflect this and are typically 9-14 business days.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. 

 

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Delays

While we do our best to meet estimated delivery times, delays can occasionally occur due to carrier issues, weather, or high order volume. We appreciate your patience and will keep you updated if any significant delay affects your order.

Lost or Damaged Packages

If your package arrives damaged or doesn't arrive within the estimated timeframe, please contact us at contact@fluffamily.com with your order number, and we'll work with you to resolve the issue.

Questions

For any shipping questions, reach out to us at contact@fluffamily.com.